Return & Refund Policy

Overview

Most items purchased from our online store may be returned or exchanged by mail within 30 days of delivery. To return or exchange an item purchased in our online store, please review the following terms, and then follow the steps listed below.

  • Proof of purchase is required to process all returns and exchanges.
  • Shipping fees are not refundable.
  • Items must be in new condition and in original packaging.
  • Items purchased in person at our historic sites must be returned to the place of purchase.
  • Some items are not returnable; see below.
  • Return window: Initiate the return within 30 days of delivery.

How Returns, Refunds and Exchanges Are Processed

We process refunds and exchanges once we receive your items at our fulfillment center. Refunds are applied to the same credit or debit card used for the original purchase. Please allow five (5) business days for processing once we receive your item. After processing, please allow an additional 3–10 business days for the refund to appear on your statement, depending on your financial institution. Exchanges are available for a different size or color of the same item, subject to availability. If you would like to exchange an item for a different product entirely, please contact us and we will do our best to assist you.

Gifted items: If the items were gifted to you and you would like to return them, please note that refunds can only be credited to the original purchaser. Gift recipients may exchange merchandise for a different size or color of the same item, subject to availability.

Shipping Your Return or Exchange

  1. Start your return or exchange by contacting us at [email protected] or by calling 608-261-9366.
  2. We will provide a prepaid return label.
  3. Pack the item(s) securely. Include a note explaining the reason for the return. If you are exchanging for a different size, please indicate the desired size.
  4. Include the original packing slip (or a printed copy of your confirmation email), and circle the item(s) being returned.
  5. Please note that returns will not be refunded if the parcel is lost in the mail or if we do not receive the returned item(s) for any reason.
  6. Send your return to:

Online Store Returns
Wisconsin Historical Society
816 State Street
Madison, Wisconsin 53706

Items That Are Not Returnable, Refundable or Exchangeable

  • Sale-priced items and any item purchased from the Sale category
  • Food items
  • Items that are no longer in new condition
  • Digital downloads
  • Commercial use fees and digitization fees

If you have questions about whether your item is eligible for return, please contact us before shipping.

Holiday Return Window

Items purchased during the holiday season (November 1 through December 31) may be returned through January 31. All other return policy conditions apply.

Need Help With Your Return or Exchange?

To speak with a customer service representative, call 608-261-9366 or email [email protected]. Please note that our customer service line and email are staffed part-time. Allow one business day for a response. Customer service is not available on weekends or major holidays. Thank you for understanding.