All returns must be accompanied by a receipt, unless approved by online store management. In general, merchandise is returnable for 30 days from time of purchase or if the item is still current in the store. Evidence of original sale of returned item must exist in our records. Credit card purchases will be credited back to the same card. No returns on sale items or earrings and no refunds on shipping and handling once an order has shipped. If exchanging an item of greater cost than the returned item, you will be charged for the difference and the cost of shipping and handling if the item has already shipped. For questions concerning a return or exchange please contact firstname.lastname@example.org give us a call at 608-261-9366 for assistance.