Frequently Asked Questions

Responses to our most frequently asked questions are provided below. For additional information, please email the Customer Service team for the Wisconsin Historical Society Online Store at museumstore@wisconsinhistory.org or give us a call at 888-999-1669. You can also visit our physical store at 30 N Carroll Street on the Capitol Square in Madison. Our Store Hours: 9 am-4 pm Tuesday–Saturday CST.

Are all of the products sold in the Wisconsin Historical Museum Store or other Society sites available online?

The Wisconsin Historical Society Online Store offers a selection of products found in the Wisconsin Historical Museum Store, including special exhibition merchandise, and products found at the various Wisconsin Historic Sites and Museums. If there is a particular item of interest that is not available through our online store, please email museumstore@wisconsinhistory.org for assistance or give us a call at 888-999-1669.

Who do I contact if I have a question about my order of a birth, death, or marriage certificates?

Questions about genealogy orders should be directed to Wisconsin Genealogical Research Service at historydocs@wisconsinhistory.org.

Who do I contact if I have a question about a genealogy event?

All sessions take place at the indicated locations and room numbers listed online, and the webinars are set up to be enjoyed from the comfort of your own home. For questions concerning genealogy events, please contact Lori Bessler at 608-264-6519.

Who do I contact if I have a question concerning my order of microfilm?

Questions about microfilm orders should be directed to the Microfilm Sales Department. Please contact Microfilm at microfilmsales@wisconsinhistory.org.

Who do I contact if I have a question about an image order?

Questions about image orders should be directed to Wisconsin Historical Images. If you have a specific question about your order, please contact Lisa Marine by email at lisa.marine@wisconsinhistory.org. Research questions or general inquiries should be directed to the Visual Materials Reference Services with Library-Archives at askphotos@wisconsinhistory.org.

I am ordering for an institution or organization that is tax-exempt. How do I place a tax-exempt order online?

The Wisconsin Historical Society online store honors the tax-exempt status in the state of Wisconsin of eligible institutions. However, you cannot place a tax-exempt order in the Wisconsin Historical Society online store without first setting up an account as a tax exempt institution. To set up a tax-exempt account, please contact museumstore@wisconsinhistory.org or give us a call at 888-999-1669 for assistance. Currently, taxes do not apply on out-of-state orders.

I represent an educational institution. Is my educational discount available online?

Customers from an educational institution (school, school district, public library, historical society, etc.) receive a 10% discount on their purchases from the Wisconsin Historical Society online store. However, in order to receive the discount, you first need to set up an educator’s account. To do so, please contact museumstore@wisconsinhistory.org or give us a call at 888-999-1669 for assistance. Some institutions may be tax-exempt and qualify for a 10% discount.

I am interested in placing an order as a wholesale customer. How do I place an order online as a wholesale customer?

Wholesale inquiries for Wisconsin Historical Society Press books should be directed to the Chicago Distribution Center at 1-800-621-2736. All other wholesale inquiries should be directed to the Director of Retail Operations at 888-999-1669.

I’m a Wisconsin Historical Society member. Do I get a discount?

Yes, Wisconsin Historical Society Members receive 10% off all purchases online and in-store. Periodically, members, educators, and e-newsletter subscribers receive additional discount offers that can be redeemed in the Wisconsin Historical Society online store.

I am interested in placing an order as a wholesale customer. How do I place an order online as a wholesale customer?

Wholesale inquiries for Wisconsin Historical Society Press books should be directed to the Chicago Distribution Center at 1-800-621-2736. All other wholesale inquiries should be directed to the Director of Retail Operations at 888-999-1669.

I am interested in an item that says "Pre-order now." What does that mean?

Some items in the Wisconsin Historical Society online store are made available for purchase before the item is available for shipping. We do this with books before their publication date or specialty and custom products before their release date. By pre-ordering an item you will be the first to receive it once it becomes available. For orders that contain both pre-ordered items as well as regular items, we wait to ship all items until the pre-ordered item becomes available. However, if you indicate in the comments section that you would like your other items sooner, we are more than happy to ship them right away with no extra cost to you.

I was notified that my item was backordered and would be delayed in getting shipped to me. What does it mean to be "backordered"?

If an item is not in-stock and will take more than two weeks to get back in-stock, you will be notified that the item is backordered within five business days. A backordered status means that the item is still available for sale, not discontinued, and will eventually be back in-stock. For orders that contain both backordered items as well as regular in-stock items, we wait to ship all items until the backordered item becomes available. However, if you need the other items from your order sooner, we are more than happy to ship them right away with no extra cost to you.

Returns and Exchanges Policy

All returns must be accompanied by a receipt, unless approved by online store management. In general, merchandise is returnable for 30 days from time of purchase or if the item is still current in the physical store. Evidence of original sale of returned item must exist in our records. Credit card purchases will be credited back to the same card. No returns on sale items or earrings and no refunds on shipping and handling once an order has shipped. If exchanging an item of greater cost than the returned item, you will be charged for the difference and the cost of shipping and handling if the item has already shipped. For questions concerning a return or exchange please contact museumstore@wisconsinhistory.org or give us a call at 888-999-1669 for assistance.

Shipping and Handling Fees

Shipping and handling fees are subject to change without notice. Fees may be waived if you choose to pick up your items at our physical store located on the Capitol Square at 30 North Carroll Street in downtown Madison. Rates are as follows:

Order TotalShipping Rate
Up to $30$7.95
$30.01 to $50$9.95
$50.01 to $100$14.95
$100.01 to $250$18.95
$250.01 and up$24.95
Shipping AddressShipping Rate
HI, AK, Canadaadd $5.00 to above amounts
All other International shipmentsadd $25.00 to above amounts
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